Contact
Report a link, suggest a find, or ask about the method
The fastest way to reach the editorial team is email. We do not provide CNFans account support, order tracking or refunds — those belong to the agent you purchased from.
Response time is usually one to two working days. Include the page URL and, for a dead link, the button you clicked and the destination you saw.
What to send
- Dead link: page URL, product name, the date you tried it.
- Price or spec correction: the page, the current value and a screenshot of the live listing.
- Product suggestion: a kakox.com link and one sentence on why it belongs in the category.
- Editorial question: the page and the claim you want to check.
What we cannot help with
We cannot see your agent account, change an order, issue a refund, release a parcel from customs or verify your payment. Contact the agent’s support with your order number; for a CNFans.com status question, use the support email published on their maintenance page.